Frequently Asked Questions & Important Information

How do I order?
Can I track my order?
How long until I get my order?
Can I have my order shipped express?
Do you ship outside of the United States?
Is it safe to order online with my credit card?
Do I have to pay tax on the items I'm ordering?
Will my information be sold to other companies?
How do I know I can trust Affys.com?
What is your return policy for Affys.com?
When I check out using PayPal, it says Giftys.com. What is Giftys.com?
Can I combine my order with one from another or your websites?
Do you have a catalog?
Do you have a size chart for your T-shirts?

How do I order?
On any product page, simply press the "Add to Cart" button. This will take you to your shopping cart. From there you can submit your credit card payment details through our secure, encrypted server protected by Verisign or you can choose to pay through the PayPal checkout site. PayPal is a trusted eBay company. *For personalized items, don't forget to type in the name of the recipient before checking out.

Can I track my order?
Yes, orders will be shipped either via UPS or USPS at our discretion and will have a tracking number. However, please note that drop-ship items (such as personalized items) are shipped from another location and we ask that you please allow 7 business days before requesting tracking information. For all other items, you will be forwarded tracking information via e-mail once the item is shipped. If for some reason you don't receive this e-mail, call us and we'll be glad to give you a tracking number.

How long until I get my order?
All orders will be processed within 2 business days. Personalized and drop-shipped items will then be sent for further processing and shipment. These items will take longer to receive as noted in the product description (usually at least 2 weeks for delivery.) All other items will be shipped immediately after the order is processed and should arrive within 5 business days. If there is a stock shortage on an item, you will be notified within 2 business days with the estimated time of when more stock will arrive.

Can I have my order shipped express?
We can offer any of the UPS express shipping options available for your area including Next Day Air, 2nd Day Air, and 3 Day Select. These options cannot be chosen online so please give us a call at 1-800-378-6286 (8:30 AM to 4:30 PM EST Monday-Friday) to inquire about or place an order with express shipping. PLEASE NOTE: Personalized and drop-shipped items cannot be expressed due to processing and some manufacturing times. We cannot speed up the delivery for those items.

Do you ship outside of the United States?
At this time we are only shipping Affys.com items within the Contiguous United States.

Is it safe to order online with my credit card?
Yes, much safer than you think. Although many people are nervous about online monetary transactions, you are more likely to have your credit card information stolen through hand to hand transactions with gas stations, grocery stores and the like. We are an established company and have served thousands of customers through online, telephone, and mail in ordering. If you don't feel comfortable ordering online, simply call us at 1 800 378-6286, Monday through Friday, between the hours of 8:30 AM to 4:30 PM EST.

Do I have to pay tax on the items I'm ordering?
You are not responsible for any taxes unless the recipient lives in the state of Virginia where we are located. Virginia state tax is currently 5.0%.

Will my information be sold to other companies?
Absolutely not! Your information will never be sold or rented to a third party for any reason whatsoever.

How do I know I can trust Affys.com?
Affys.com is a division of DrumBum, Inc. We are an established and reputable gifts company now in our 13th year of business. We go out of our way to maintain "superior standards". We frequently sell to large companies and corporate event buyers as well as individual customers. They put their trust in us because they know we'll deliver. We have a reputation to uphold and work very hard to maintain our status as one of the top-rated stores on the web. If you ever have any questions, please call us toll free at 1 800 378-6286 and we'll assist in any way we can.

What is your return policy for Affys.com?
We guarantee your satisfaction! *Unwanted merchandise may be returned within 30 days for a full refund (excluding shipping) as long as the items are in new condition, not washed or worn and in original packaging. *Please note: Personalized items are NONRETURNABLE.

Returnable items must be shipped postage paid to:
Drum Bum, Inc.
Affys Returns
3821 Gaskins Rd.
Richmond, VA 23233

In the case of a damaged shipment, please contact us so we can begin a claim investigation. Damage or mistakes on any personalized Item must be reported within 48 hours after receipt. If we receive a package past the 30 day period and/or an item is used, damaged, washed, worn, or is without original packaging, we will either not accept it or a restocking fee of up to 20% will apply.

When I check out using PayPal, it says Giftys.com. What is Giftys.com?
Giftys.com is a gift shop portal (where you'll find many gift shops represented.) Affys.com is a division of Giftys.com, which is owned by Drum Bum, Inc.

Can I combine my Affys.com purchase with an order I placed from one of your other websites?
No. At this time all purchases from Affys.com will ship separately.

Do you have a catalog?
No, not at this time.

Do you have a size chart for your T-shirts?
Yes, we do. All of the T-shirts on Affys are available in adult sizes only. Not all T-shirts are available in every size that is listed in this size chart. The approximate measurements for the T-shirt sizes are below: